Michael Hamm & Associates has experience in every aspect of planning, creating, maintaining, and improving credentialing programs.

Here is an overview of our services for clients:

Developing new services and organizations:

• Conducting feasibility studies for new credentialing services and organizations
• Developing new certification and accreditation organizations
• Providing strategic planning and development
• Conducting market research and developing marketing plans
• Creating business plans

Improving current services and organizations:

• Analyzing and evaluating certification/accreditation programs
• Reengineering certification and accreditation programs
• Conducting management audits and reviews
• Assisting credentialing bodies with recognition/approval of their services
• Conducting customer/client satisfaction surveys
• Training and educating staff
• Assisting with standard-setting
• Providing board evaluations and confidential self-evaluations
• Conducting board education and training
• Providing a wide range of management services

Meeting the challenge of the future:

• Developing dynamic vision and mission statements
• Conducting focus groups to help identify needs and perceptions
• Training credentialing bodies to respond to change and future trends